FAQ

Frequently Asked Questions (FAQ)

1. What types of tents do you sell?
We offer a wide range of tents including family tents, backpacking tents, pop-up tents, and all-weather expedition tents. Each product page includes detailed specifications to help you choose the right one.

2. Are your tents waterproof?
Yes, all our tents are made with waterproof materials and sealed seams to keep you dry in wet conditions. Please refer to the product description for waterproof ratings.

3. Do the tents come with poles and stakes?
Yes, all tents come complete with poles, stakes, and a carry bag unless otherwise stated. Some models may also include a groundsheet.

4. How long does shipping take?

• UK orders: £12 shipping fee, delivered within 2–5 business days.

• International orders: £30 shipping fee, delivered within 7–14 business days.
  All orders are processed within 1–3 business days.

5. Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for any customs or import duties that may apply.

6. What is your return policy?
Unused items in their original packaging can be returned within 14 days of delivery. Please contact our customer service before returning your item.

7. How do I contact you?
You can reach us via email at [your contact email] or through our contact form on the website.